Cancellation Policy
Cancellation Policy (Non Covid19)
Cancellation by Dam View – In the event that we need to cancel your holiday we shall inform you as soon as possible and refund all monies paid to us, by you, within 14 days.
Cancellation by you the Guest – We realise that sometimes plans change and if you have to cancel your holiday please let us know as soon as possible and we will try to work with you to find the best solution.In all cases we will
endeavour to re-let your accommodation. If you cancel with more than 6 weeks until your stay, when just the Deposit has been paid, and we are successful in re-letting your lodge, then we will refund your monies paid to us less an administration fee of £50 to cover re-advertising costs and our time. If we are unable to re-let the accommodation, we will retain the one third of deposit paid.
If the holiday is within 6 weeks, when the full balance is paid, if we are unable to re-let the lodge, we will retain the full payment.If we are successful at re-letting the lodge, then we will refund your monies paid to us less an administration fee of £50 to cover re-advertising costs and our time.
Guest inability (or the inability of any, some or all your intended party) or disinclination to travel to and stay at Dam View for any reason.
This includes – but is not limited to – all illnesses (including Covid19), a requirement or recommendation to self-isolate or quarantine or are shielding. A call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at Your risk and do not give rise to a right to cancel or to receive a refund unless we are able to re-let your lodge, where you will receive a full refund of monies paid less an administration fee of £50. This is to cover our costs for re-advertising your stay and to cover our time.
Cancellations must be notified to Dam View via email. Once received in writing we will confirm the cancellation request.
We strongly recommended you take out appropriate Travel Insurance to cover eventualities. If you choose not to take out appropriate Travel Insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
Covid19 Cancellations
National Lockdown Covid-19 – In the event that Dam View is not able to open due to either the government imposing a national or local lockdown in our county of Clackmananshire preventing us to open then the following options will be available to you:
- Reschedule your stay to another time. If the stay that you reschedule to is more expensive than your current stay, all we ask is that the difference in the cost of the stay is paid.
- Request a refund. We understand that sometimes guests are not able to reschedule their stay to another time and therefor would prefer to have a refund. For this option there is a small deduction from the amount of either your deposit or the full balance if you have paid in full paid of 5%, this is to cover our costs when processing both the booking & refund.
Regional / Local Lockdown Covid-19 – In the event that the government imposes a regional / local lockdown for your given address, preventing you from travelling to Dam View for the dates of your stay then the following options will be available to you:
- Reschedule your stay to another time. If the stay that you reschedule to is more expensive than your current stay, all we ask is that the difference in the cost of the stay is paid.
- Request a refund. We understand that sometimes guests are not able to reschedule their stay to another time and therefor would prefer to have a refund. For this option there is a small deduction from the amount of either your deposit or the full balance if you have paid in full paid of 5%, this is to cover our costs when processing both the booking & refund.
In the event of you needing to cancel your holiday due to having to self isolate or if any of your party have caught Covid, then our existing Cancellations and Refunds policy will be in force.
We strongly recommended you take out appropriate Travel Insurance to cover these eventualities. If you choose not to take out appropriate Travel Insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
It is the responsibility of the guest to acquire suitable travel insurance for themselves and their party to cover their booking. Dam View strongly recommends that the guest acquires suitable insurance to cover circumstances beyond the guests control such as, but not limited to, jury duty, incarceration, change in personal or work circumstances, military service, illness – including Covid19 and shielding, family emergencies and travel delays.
Covid19 is now a known risk and it is possible for you to insure your holiday against it, lead guest or any other member of the party having Covid19, the lead guest or any member of the party having to isolate or quarantine, or you wishing to shield any members of the party and enforced localised restrictions.
There are several options which include cover for Covid19 related cancellations available from organisations such as:
Trailfinders: https://www.trailfinders.com/insurance#/step1 or https://www.coverwise.co.uk/ Travel-Insurance/corona-virus.aspx or www.gocompare.com
In no way do we endorse any of these organisations and it is the responsibility of the guest to satisfy themselves that the level of cover offered is sufficient and appropriate.
Pets Policy
We are in a rural location and are incredibly lucky to have an abundance of wildlife that share our space with us, including deer’s, hares & badgers to name but a few. Therefore, we regret that pets are not permitted to stay at Dam View (as detailed on our website and in our Terms & Conditions).
We kindly ask guests that you make arrangements for your pets prior to your stay. We understand that you love your pets but please do not be temped to smuggle them in as exceptions will not be made.
Noise Policy
We really want our guests to enjoy a relaxing peaceful stay with us. Therefore to keep Dam View peaceful and so as not to disturb other guests staying/wildlife we kindly ask guests to keep noise to a minimum form 9pm onwards and after 10pm the only sounds should be whisperings from our guests and the sound of wildlife that call Dam View and the surrounding nature reserve their home. We are predominantly a family site and there may well be young children sleeping. You are staying in a canvas lodge and noise will carry.
We don’t not have or allow music or radios at any time, it travels easily between canvas lodges.
We also ask guests to be conscious of how much noise their party is making around the fire pits or wood-fired hot tubs at night. We are absolutely not trying to be the ‘Party Police’ but we want ALL of our guests to enjoy their stay at Dam View. If you are looking for a venue to play music and be up late into the night making a lot of noise around the wood-fired hot tub or fire pit I’m sorry but we are not the site for you.
We have 4 x children ourselves and appreciate that they tend to be early risers! If parents of young children can try to let the adults sleep in in the morning, without unleashing the children to the great outdoors until after 8am it would be greatly appreciated!
In exceptional circumstances we reserve the right to ask you and your party to leave if there is repeated noise after having received two warnings and as you will have breached the terms of your contract with us, no refunds will be forthcoming.